FAQ

  • How can I buy a secondhand machine?

    The best way to get in touch with us is through the contact form on this website. Provide us with important information so that we can consult you based on your specific requirements.

  • How long does the delivery take?

    The delivery will take about 3 to 4 months.

  • What about warranty?

    The factory warranty is one year on modernized secondhand machines. We offer the possibility to extend the warranty to two years.

  • We plan to launch a new format. How can we change the machine accordingly?

    You can order new format parts at any given time. Please note that this needs some lead-time. We will have to conduct a few test beforehand. The new format parts will be produced, tested and implemented. The technician will take care of the commissioning of the new formats on site.

  • Does the Sigpack DSN also process sustainable packaging materials?

    Yes, we already have customers using wax paper or biofilms (Stella) on their Sigpack DSN. We will be glad to consult you on new packaging materials. We also offer tests of different materials in advance. Our test lab here in Beringen (CH) is available to all our customers.

  • Where can I get spare parts?

    Original spare parts can be ordered directly from us. For modernized secondhand machines, we offer the same spare parts service as for new machines.

  • What happens if the machine breaks down?

    In case of an unplanned stop, you can contact us directly. In a first step, we will support you by phone or via e-mail.

    In case the problem cannot be solved by phone or e-mail, we will send a technician to help you on site. Thanks to our global service network, we will be able to react fast and efficiently.